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frequently asked questions

Internet speed test by SpeedtestGO.com

Download should nearly always be faster than your upload speed as the band for upload is much smaller than the band for download. If your download speed is slower than your upload speed then you should try to replace your router and call your ISP to run some line tests to detect the cause of the slow speeds.

The client first decides your location and the nearest test server to you—this is a crucial step. The Speed Test sends a basic signal (a ping) to the test server after it has been set up, and the server reacts. The roundtrip time is estimated in milliseconds in this test.

The download test starts after the ping is completed. The client connects to the server several times and tries to retrieve a tiny amount of data. Two factors are calculated at this point: how long it took to grab the data fragment and how much of your network resources it used.

For households of many internet accounts or for regular video viewing, the Federal Communications Commission (FCC) suggests internet speeds of 12-25 Mbps.

  1. Restart your computer. Before you dive into other methods, try a good old restart.
  2. Test your internet speed.
  3. Upgrade internet speed.
  4. Disable other devices connected to your router.
  5. Disable apps that aren’t being used.
  6. Download one file at a time.
  7. Test or replace your modem or router.
  8. Change the location of your router.

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